1. HOW CAN I CONTACT YOU FOR QUESTIONS OR ASSISTANCE? 
You can contact us in the following ways:
1. Through our 'Contact Us' section or by clicking on the 'Help' button on the Website.
2. By email at oroblu@cspinternational.it
3. By telephone on +39 0376 8101 (selecting "customer service") on weekdays from 8:00 to 17:00  

2. HOW MUCH DOES SHIPPING COST? 
In Europe, shipping is free for orders over € 49.
For orders below this amount, a small contribution may be requested (currently  €9.90, as specified before order confirmation.

3. HOW CAN I PAY FOR MY PURCHASES? 
The following payment methods are accepted:  
1. PayPal
2. Visa, MasterCard, and Maestro credit or debit cards
3. Visa and MasterCard rechargeable cards
4. Convenient interest-free instalments with Klarna.
Cash on delivery is not available.

4. HOW DOES THE KLARNA INSTALMENT PAYMENT METHOD WORK?  
You can pay in three interest-free instalments to spread the cost over time:
1. Add items to your basket for a minimum total amount of 35 euro
2. Go to checkout and choose Klarna payment.
3. Enter the required details (telephone number, email address, debit or credit card)
4. Pay in three instalments. The first payment will be made when the order is processed and the remaining two will be made every 30 days.

5. HOW DOES RETURNING WITH KLARNA WORK?  
If you cancel your purchase or return an order, we will cancel all remaining payments and refund any amounts already taken to your card.

6. I HAVE A PROMOTIONAL CODE, HOW CAN I USE IT ONLINE? 
You can enter the promotional code at checkout in the space provided.

7. WHAT ARE THE DELIVERY TIMES FOR MY ORDER?
We do our best to ship your order within one working day after receiving it.
Delivery in Europe usually takes around 3 to 5 working days, depending on the destination and customs clearance times.
In some remote or island areas, delivery may take a little longer.
If you wish to report a delay, please contact our Customer Service team through the Contact Us section of our website.

8. WHEN IS THE PAYMENT CHARGED? 
In the case of payment by card or PayPal, the order payment is charged when the products are shipped. You may receive a pre-authorisation request for the order amount.

9. I HAVE NOT RECEIVED THE CONFIRMATION E-MAIL FOR AN ORDER I PLACED. 
Check your junk or spam folder; the sender is oroblu@cspinternational.it
If you still cannot find the email, the payment may not have been successful or you may have provided a different email address: check your order in your private area of the Website.
If you placed an order as a guest or have other issues, please contact our customer service team via the 'Contact Us' section of the Website.  

10. I HAVE RECEIVED THE PRODUCTS BUT THE SIZE IS NOT RIGHT. CAN I EXCHANGE THEM?  
All our customers have 14 days from the date of delivery to request a return.
Products must be returned intact, undamaged and with the barcode and any other seals that are part of the Products.

11. IS IT POSSIBLE TO MAKE A RETURN?  
You have 14 days from the date of receipt of the products to request a return and another 14 days to send it back to us.  
You can make a return in several ways:
1. If you are registered, you can make the return directly from your reserved area, sending the request through the appropriate section.
2. Through our "contact us" section or by clicking on the "Help" button on the Website.
3. By email to oroblu@cspinternational.it
Products must be returned intact, unworn/undamaged and with the barcode and any other seals that are part of the Products to the following address: Filoblu S.p.A. presso CSP International – ufficio resi - Via Piubega 5C, 46040 Ceresara (MN) – ITALY

12. HOW DO I RECEIVE A REFUND FOR A RETURN AND HOW LONG DOES IT TAKE? 
Refunds will be made no later than 14 days from the date of shipment of the products by the customer using the same payment method used to pay for the order.  
If this is not possible (e.g. due to a lost card), please contact customer service to arrange a different refund method.  
The products will be examined to assess any damage or tampering not caused by transport.

13. HOW MUCH DOES A RETURN COST ME?
Returns are free of charge if you have received a product that is different from the one you ordered or is damaged. In this case, please contact our Customer Service via the ‘Contact Us’ section: we will provide you with instructions and a prepaid return label. 
In all other cases (e.g. right of withdrawal or change of mind), you can return the products:  
• through our courier, requesting a return label from Customer Service. In this case, a fixed amount of € 9.90 will be deducted from the final refund to cover shipping costs; or  
• at your own expense, using the courier of your choice. In this case, the package must be sent to:  Filoblu S.p.A. c/o CSP International – Ufficio Resi - Via Piubega 5C, 46040 Ceresara (MN) – ITALY

14. HOW CAN I TRACK MY ORDER? 
You can track your order in your reserved area of the Website. 
In any case, you will receive an email with the tracking number to track your order as soon as the package is shipped.
For any questions, you can contact our customer service team through the "contact us" section of the Website.

15. I WAS NOT HOME WHEN THE COURIER CAME. WHAT SHOULD I DO? 
You will find a notice in your postbox with instructions on how to arrange a new delivery.
You will receive an email informing you of the courier's delivery attempt.  
If you do not provide new instructions within ten days, the parcel will be returned to our warehouse and we will refund you.
For any queries, please contact our customer service team via the 'Contact Us' section of the Website.

16. CAN I CREATE AN ACCOUNT ON YOUR WEBSITE? 
Yes, by creating an account you will be able to view your orders, enter multiple shipping addresses, check the progress of your shipments and make returns independently.
If you don't want to create an account, you can always place the order as a guest: in this case, to track the progress of your order you will receive an email with tracking.  
For any questions, you can contact our customer service team through the "contact us" section of the website.

17. CAN I CANCEL OR CHANGE AN ORDER? 
Yes, by contacting our customer service department via the "contact us" section of the Website before the package is shipped.

18. I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS. CAN I CHANGE IT?
Yes, but you must contact our customer service department via the "contact us" section of the Website before the parcel is dispatched.

19. DO YOU HAVE ANY SHOPS WHERE I CAN SEE AND TRY ON YOUR PRODUCTS?
Yes, you can search here for your nearest retailer.

20. CAN I DELETE MY DATA OR UNSUBSCRIBE FROM THE NEWSLETTER?
Yes. You can unsubscribe at any time:
- From the newsletter, by clicking on the unsubscribe link at the bottom of each communication.
- From your user account, if you have created one, by removing your subscription directly from your personal area.
If you have an account, you can also delete your personal data using the appropriate function available in your user area.
In all cases, you can always contact customer service for assistance in managing your subscription or your data.
To exercise your rights under the GDPR, you can write to:  privacy@cspinternational.it