1. HOW MUCH DOES SHIPPING COST? 
In Europe, shipping is free for orders over € 49. 
For orders below this amount, a small contribution may be requested (currently  €9.90, as specified before order confirmation.

2. WHAT ARE THE DELIVERY TIMES FOR MY ORDER?
We do our best to ship your order within one working day after receiving it. 
Delivery in Europe usually takes around 3 to 5 working days, depending on the destination and customs clearance times. 
In some remote or island areas, delivery may take a little longer. 
If you wish to report a delay, please contact our Customer Service team through the Contact Us section of our website.

3. I HAVE RECEIVED THE PRODUCTS BUT THE SIZE IS NOT RIGHT. CAN I EXCHANGE THEM?  
All our customers have 14 days from the date of delivery to request a return. 
Products must be returned intact, undamaged and with the barcode and any other seals that are part of the Products.

4. IS IT POSSIBLE TO MAKE A RETURN?  
You have 14 days from the date of receipt of the products to request a return and another 14 days to send it back to us.  
You can make a return in several ways: 
1. If you are registered, you can make the return directly from your reserved area, sending the request through the appropriate section. 
2. Through our  section or by clicking on the "Help" button on the Website. 
3. By email to oroblu@cspinternational.it 
Products must be returned intact, unworn/undamaged and with the barcode and any other seals that are part of the Products to the following address: Filoblu S.p.A. presso CSP International – ufficio resi - Via Piubega 5C, 46040 Ceresara (MN) – ITALY

5. HOW DO I RECEIVE A REFUND FOR A RETURN AND HOW LONG DOES IT TAKE? 
Refunds will be made no later than 14 days from the date of shipment of the products by the customer using the same payment method used to pay for the order.  
If this is not possible (e.g. due to a lost card), please contact customer service to arrange a different refund method.  
The products will be examined to assess any damage or tampering not caused by transport.

6. HOW MUCH DOES A RETURN COST ME?
Returns are free of charge if you have received a product that is different from the one you ordered or is damaged. In this case, please contact our Customer Service via the ‘Contact Us’ section: we will provide you with instructions and a prepaid return label. 
In all other cases (e.g. right of withdrawal or change of mind), you can return the products:  
• through our courier, requesting a return label from Customer Service. In this case, a fixed amount of € 9.90 will be deducted from the final refund to cover shipping costs;  
or  
• at your own expense, using the courier of your choice. In this case, the package must be sent to: Filoblu S.p.A. c/o CSP International – Ufficio Resi - Via Piubega 5C, 46040 Ceresara (MN) – ITALY

7. HOW CAN I TRACK MY ORDER? 
You can track your order in your reserved area of the Website (if you did not order as a Guest). 
In any case, you will receive an email with the tracking number to track your order as soon as the package is shipped. 
For any questions, you can contact our customer service team through the "contact us" section of the Website.

8. I WAS NOT HOME WHEN THE COURIER CAME. WHAT SHOULD I DO? 
You will find a notice in your postbox with instructions on how to arrange a new delivery. 
You will receive an email informing you of the courier's delivery attempt.  
If you do not provide new instructions within ten days, the parcel will be returned to our warehouse and we will refund you. 
For any queries, please contact our customer service team via the 'Contact Us' section of the Website.

9. I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS. CAN I CHANGE IT? 
Yes, but you must contact our customer service department via the "contact us" section of the Website before the parcel is dispatched.